Your Role:You will be part of the Customer Care team who daily assists our users and provide them with the best customer experience possible.
Ensure timely resolution of issues in line with SLA
Guarantee quality resolution of problems reported by customers via our support channels in line with our CSAT's goals
Guarantee customer satisfaction by providing professional technical assistance related to costs, service quality, and quickness
Collect and share with other teams pros' feedback
Manage support requests from customers in some European countries
You:You are a proactive and enthusiastic person, willing to prove yourself in a dynamic environment;You wish to deliver the highest customer care service to our users;You have excellent interpersonal skills and attention to detailRequirements:
Registration with protected categories law 68/99;
Preferable knowledge of Zendesk
Good understanding of English;
Preferable experience in the role of at least 2 years.
Selection Steps
HR Phone Call
Technical Assignment
Technical Interview
Final Interview
Culture and environment - What to expect:
Competitive salary;
Freedom to test, fail and test again in a fast-paced environment;
Never-ending growth opportunities supported by learning & development fund;
A working environment where you can bring impact in your daily activities and contribute to the success of the business;
Company Events like parties, game nights, and a fantastic office in central Milan where we have beers each Friday with foosball tournaments or Xbox games;