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Customer Care Specialist (Categoria Protetta)
 Your Role:You will be part of the Customer Care team who daily assists our users and provide them with the best customer experience possible. 
  • Ensure timely resolution of issues in line with SLA
  • Guarantee quality resolution of problems reported by customers via our support channels in line with our CSAT's goals
  • Guarantee customer satisfaction by providing professional technical assistance related to costs, service quality, and quickness
  • Collect and share with other teams pros' feedback 
  • Manage support requests from customers in some European countries 
   You:You are a proactive and enthusiastic person, willing to prove yourself in a dynamic environment;You wish to deliver the highest customer care service to our users;You have excellent interpersonal skills and attention to detail Requirements:
  1. Registration with protected categories law 68/99;
  2. Preferable knowledge of Zendesk 
  3. Good understanding of English;
  4. Preferable experience in the role of at least 2 years.
 Selection Steps
  1. HR Phone Call
  2. Technical Assignment
  3. Technical Interview
  4. Final Interview
 Culture and environment - What to expect:
  • Competitive salary;
  • Freedom to test, fail and test again in a fast-paced environment;
  • Never-ending growth opportunities supported by learning & development fund;
  • A working environment where you can bring impact in your daily activities and contribute to the success of the business;
  • Company Events like parties, game nights, and a fantastic office in central Milan where we have beers each Friday with foosball tournaments or Xbox games;
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